I don’t think there’s been dental insurance texas a death but so what we what we say absolutely we’re working .
With clients and is we say you need to notify the patient immediately if you get that you be and you’ve come to remove.
Down your due diligence and you’ve made sure that you are not doing a double adjustment because .
What Cherie said is absolutely true you you have to know how you have it set up in your practice software to Auto calculate adjustments in your fees did you click the buttons.
Where it says how to calculate the adjustments and you’re already tracking that or do you need to manually enter .
The adjustments and write-offs you have to know how you initially set that up to make sure for that your credit balances aren’t l true credit balances .
We don’t necessarily say you have to refund the patient immediately we say we have to notify the patient immediately so once you verify that that credit balance is accurate.
I don’t care if it’s cents you call the patient you tell them to leave a message you email the patient and you notate of course that you’ve called
Them that you have to talk to them about billing don’t tell them why but you have to talk to them about billing because you want.
Them to call you back and if something is about a bill they’re gonna want to talk about it but you can say hey good news you have cents as a credit
Would you like for me to keep that on your account I’m to use towards your next treatment or would you like for me to cut you.
A check for cents or or , it doesn’t matter depending upon what they say you then want to put it in writing